Privacy Policy

Effective October 11, 2026 · OpenDesk is operated by TurnNet LLC

This policy explains what information OpenDesk (the website at opendesk-services.vercel.app and the OpenDesk phone app, together the "Service") collects, how it is used, and the choices you have. "We" and "us" mean TurnNet LLC, 8 The Green, Dover, DE 19901.

Who this applies to

OpenDesk is used by small service businesses (pet sitters, tree, lawn and cleaning services and others) to run their work. There are two kinds of people whose information is in the Service:

Account holders — the business owner and any helpers who sign in.
The business's clients — the people a business enters into OpenDesk or who send a booking request through a business's booking page.

For client information, the business is in charge of that information and decides what to enter and keep. We store and process it on the business's behalf, only to provide the Service to that business. Clients with questions about their information should contact the business first; we will help the business respond.

What we collect

Account information: email address, password (stored hashed by our sign-in provider), business name, owner first name and settings.
Business records you enter: clients' names, phone numbers, email and street addresses, emergency and vet contacts, pet details, notes, bookings, invoices and payments, expenses, mileage and tax figures.
Job photos you choose to take or attach. The phone app asks for camera access only when you add a photo; you can turn that off in your phone's settings.
Booking requests a client sends through a business's booking page (name, contact details, dates, notes).
Billing information: your OpenDesk plan and subscription status. Card numbers are entered directly with Stripe; we never see or store full card numbers.
Basic technical data needed to run the Service, such as sign-in sessions and server logs. We do not use advertising trackers and do not sell or share personal information for advertising.

How we use it

To provide the Service: store your records, keep your devices in sync, show your booking page and send payment links you request.
To bill for your OpenDesk plan and to provide support when you contact us.
To keep the Service secure and working, and to meet legal obligations.

We do not sell personal information, and we do not use a business's client information for our own marketing.

Service providers (processors)

Supabase — database, sign-in and file storage where your account, business records and photos are kept.
Stripe — payments: your OpenDesk subscription, and card payments a business collects from its own clients through Stripe Connect. Payments from clients go to the business's own Stripe account and are covered by Stripe's privacy policy (stripe.com/privacy).
Vercel — hosts the website and app pages.

These providers process information only to provide their services to us. We may also disclose information if required by law, to protect rights and safety, or as part of a sale or merger of the business (with notice to you).

How long we keep it

We keep your account and business records while your account is open. If you delete your account, we delete your login, your business records, client information and photos from our live database right away; copies in routine backups are removed as those backups expire (normally within 30 days). Stripe keeps payment records it is legally required to keep.

Deleting your account and data

In the app or on the website: Settings → Account → Delete my account and business data, then type DELETE. This cancels your OpenDesk plan and deletes your login, business, client records and photos.
By request: email hello@turnnet.network, call (217) 649-7841, or write to the address below from your account's email, and we will delete it for you.
Clients of a business can ask the business to remove their information, or contact us and we will pass the request on.

You can download a copy of your data at any time from Settings → Backup before deleting.

Security

Information is sent over encrypted connections, and each business's records can only be reached by that business's signed-in members. No method of storage is perfectly secure, but we work to protect your information and will notify you as required by law if a breach affects it.

Children

The Service is for businesses and is not directed to children under 13. We do not knowingly collect information from children for our own purposes.

Your rights

Depending on where you live, you may have the right to access, correct, download or delete your personal information. Most of this can be done right in the app; for anything else contact us below. We will not treat you differently for using these rights.

Changes

If we change this policy we will update the date above, and tell account holders in the app or by email when the change is significant.

Contact

TurnNet LLC
8 The Green, Dover, DE 19901
Email: hello@turnnet.network
Phone: (217) 649-7841